(Return & Refund Policy)
Because our products are made-to-order, we do not accept physical returns or exchanges for reasons like sizing, change of mind, or ordering the wrong item. Instead, in these cases we offer store credit.
Store Credit Eligibility
If you'd like to request store credit, you have 30 days after receiving your item to reach out. To qualify:
- The issue is not related to damage or a manufacturing defect
- You contact us at theluckiestgirlsociety@gmail.com with your order number and reason for the request
Approved requests will receive store credit in the form of a discount code for the value of the item, which can be used toward a future purchase. We do not offer cash refunds for these situations, and we do not accept the physical item back — no need to ship anything to us.
Damages, Defects & Wrong Items
If your order arrives damaged, defective, or incorrect, this is the one case where a refund (or replacement, your choice) is available. Please:
- Inspect your order as soon as it arrives
- Contact us at theluckiestgirlsociety@gmail.com within 7 days of delivery
- Include your order number and clear photos of the damaged/incorrect item and packaging
Once verified, we'll issue a full refund to your original payment method or send a replacement at no extra cost — your choice. Refunds typically post within 10 business days, though your bank may take longer to show it.
Non-Returnable / Non-Creditable Items
Custom or personalized items, sale items, and gift cards are not eligible for store credit, refunds, or replacement (except in cases of damage or defect).
Questions
Reach out anytime at theluckiestgirlsociety@gmail.com — happy to help sort out any order issue.